Job description
A.C. Wilgar are the most awarded plumbing & heating company in the UK and retain a loyal and satisfied customer base in our area. We are a company that takes pride in our staff and the integrity and quality of our work. Unlike almost all other heating installers we employ all our staff as permanent PAYE employees, with no sub-contractors and hence no hidden costs to be passed onto our customers. Our business is, and has always been, driven around delivering the highest quality of service and after care. At A.C.Wilgar the customer is always our top priority. We are a fast-growing and successful business, with office branches in Orpington and Beckenham servicing the Kent and South London areas. We are also currently looking for a third office location.
Role Description
The purpose of the role is to act as the focal point of contact for our customers, providing a high level of customer. Experience in customer service from a previous administration role, preferably working within the central heating industry.
Scheduling jobs with customers.
Answer inbound customer calls relating to repairs and servicing for all clients in a courteous and professional manner.
Answer customer queries and take ownership of any issues arising through to completion.
Raise jobs and make appointments using the main customer database and complete any associated administrative tasks as necessary logging information accurately and concisely.
Job Type: Full time, permanent position
Job Type: Full-time
Salary: £27,000.00-£30,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Orpington: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Language:
- English (preferred)
Work Location: In person
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