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We are currently looking for a General Assistant who is looking for an exciting and challenging role. This role is key, as we aim to achieve 100% guest satisfaction. There is a distinct ‘family feel’ and you will play an integral part to the overall day to day operations of the business.
Why work with us: Our award-winning properties are full of character, with their own individuality and style, reinforced with friendly and professional staff. We are always on the lookout for friendly, professional people with a ‘can do’ attitude to join our team. In addition to being part of a vibrant company grounded in a passionate set of core values, we are dedicated to nurturing and supporting our team. Your career progression is important to us. Therefore, we create a personal career pathway for everyone who works with us and aim to fill most of our vacancies internally, creating solid advancement opportunities and a strong basis for a long-term career in hospitality.
The General Assistant we are looking for will take pride in the properties they work in, within London. You will be an essential point of contact for all our guests, by delivering a warm welcome and ensuring guests receive quick, efficient, and professional service throughout their stay. You will not have guaranteed hours however you will not work more than 35 hours per week, over 5 days out of 7 on a rota system.
You must speak fluent English, although other languages are advantageous.
Previous hospitality experience is preferable.
Responsibilities will include:
- Strip laundry from apartments, put on dishwasher when required
- Set up rooms for arrivals and prepare breakfast baskets
- Liaise with Guest Services and Housekeeping Manager daily for any extra requirements
- Maintain quality standards of all common areas - pick up litter and sweep
- Liaise with Housekeeping Manager and Maintenance to report any items in need of renewal or repair
- Keep storage areas appropriately stocked, clean, tidy and free from clutter.
- Run errands as requested by Management and Front Office
- Light maintenance duties including changing light bulbs and other low skilled tasks – report maintenance issues that require external contractors
- Provide courteous, prompt and tactful service to guests
- Maintain working areas, keep clean and tidy in accordance with H&S requirements
- Flatten and recycle all cardboard and packaging
- Other duties may be required as the business dictates, including housekeeping
Person Specification:
Personal Presentation and hygiene are of utmost importance, uniform must be clean and ironed at all times.
· Support housekeeping staff and share knowledge
· Good Time Management, with a flexible attitude to working shifts
· Energetic, cheerful and helpful personality
· Excellent Communication Skills
· Good spoken and written English
· Guest Service Orientated
Our benefits include:
· A competitive salary package.
· 30 days holiday per annum (pro rata including bank holidays).
· Nutritious, complimentary snacks at work.
· Bespoke uniform.
· Ongoing training opportunities.
· Healthcare benefits and Wellbeing Programmes.
· Auto enrolment with The People's Pension
· Life Assurance
· Enhanced Sick pay
· Personal recognition awards.
A premium overtime rate of 12.00 per hour is offered when additional days are worked when required.
These benefits are subject to change to meet business requirements and are not included within the contract.
We focus on personality when recruiting new Team members. We seek individuals with creativity, a ‘thinking outside the box' approach and the desire to be the very best in everything they do. Our highest priority is making you feel as welcome as our guests, and to demonstrate that we care.
Our Core Focus is: A great guest experience
Our Niche: Serviced apartments of distinction
Our Core Values: Professionalism, Passion, Adaptability, Conscientiousness, the Mansley Difference
Do you have the ‘Mansley Difference’ and 'can-do' attitude we look for in our Team?
If so, then we very much look forward to receiving your CV!
Job Type: Zero hours contract
Salary: £11.66 per hour
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
Reference ID: Edin GA
