Job description
About Co-wheels
Do you know that the average car sits parked up doing nothing 97% of the time? Despite this, most of us shell out our hard-earned money to own one anyway!
Did you also know, that one of the companies at the forefront of future mobility, offering smart alternatives to this is right on your doorstep?! From our headquarters in the Centre of Newcastle, Co-wheels Car Club offer people and businesses across the UK a smart and sustainable alternative to car ownership. Our ‘pay as you go’ service allows our members to book and use vehicles as and when they need it, without all the cost and hassle that go with car ownership.
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The Role
We are looking to hire a confident and professional, customer focused individual to join our small Customer Service Team. Working in a fast-paced environment, the right candidate will have a key role to play within our organization, ensuring we provide the very best levels of customer service to our members. Our chosen applicant will have the support they need to gain new skills and to realize their potential as part of a passionate, purposeful and friendly team.
The position available is part of a Rota.
Summary of Job Responsibilities:
- Ensure a high level of customer service is maintained, and when required, have the confidence to deal with customer issues professionally and calmly.
- Respond to customer enquiries via chat, telephone or email.
- Manage complaints in an effective manner.
- Co-wheels is a growing and dynamic business and therefore duties may vary into other areas of the business on occasion.
The ideal candidate:
- Strong communication and organizational skills.
- Confident conversing with all kinds of people and able to build positive relationships with internal and external people alike.
- Ability to recognize actual and potential problems and be proactive in seeking relevant solutions.
- Flexible approach to work and shift patterns.
- Good knowledge of IT programs and comfortable using different software programs.
- Strong focus on continuous improvement.
- Must be able to use own initiative and think independently.
Benefits and terms:
- Casual Dress Code
- Generous holiday entitlement of 25 days plus bank holidays
- Salary: Competitive
- Pension Scheme
- Company Discounts
- Cycle to work scheme
- Development and progression within the company
- Company Bonus
Hours: 40 per week (Shifts 8am-6pm or 10am-8pm on Rota basis)
Job Types: Full-time, Permanent
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
Schedule:
- 10 hour shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Experience:
- customer service: 1 year (preferred)
Work Location: In person
